How to Transform Sales Enablement Into Customer Success Enablement

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How to Transform Sales Enablement Into Customer Success Enablement

It’s not news that keeping the customers you have is more effective than getting new ones.

And nowhere is this more true than SaaS. Combined with products being increasingly commoditized and customer experience emerging as a key differentiator, it’s hardly surprising that customer success has become critical to revenue generation.

Now it’s up to enablement to multiply that CS revenue, both for the business and to elevate itself to true revenue enablement.

You'll Learn

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How to enable customer success

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How CS + sales enablement are different

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Key challenges to look out for when you’re enabling customer success, and how to overcome them

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How to onboard your new CS teams

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What success looks like

Panelists

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Becca Shaffer

Director of Solutions Engineering,
LevelJump

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Sydney Strader

Head of Customer Success,
Catalyst

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Krystal Praast_Colorheadshot

Krystal Praast

Customer Experience Manager,
PayScale

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