This is part 1 of a 4 part series on CS onboarding & enablement. Stay tuned for part 2 next month!
Peloton is a tech / fitness company launched in 2012 and is reportedly now approaching an $8 billion evaluation. In addition to being wildly successful, they’re the first company to break the SoulCycle cult, surpassing their active users in Q4 2018.
How do you onboard new sales reps who aren't in the office? That are remote?
Do you know how to measure training effectiveness metrics?
Do you know what needle you need to move to drive business impact?
You might have a long ramp time. Maybe you want to show that you're improving it, cutting it down. But you can't always wait six months to stand in front of your VP of sales to show, “Hey, our onboarding is getting better.”
So what do you do? Today, we’re going to give into how to measure training effectiveness metrics.
What do you mean you don't have a sale onboarding process in place? Are you kidding me? Every one of you, you need to have a sales onboarding process in place.
How do you reverse engineer the building of a sales onboarding program, such that it completely aligns with your company goals?