Becca Shaffer
Becca is the head of customer success and runs every aspect of the post-sale customer lifecycle at LevelJump, including journey mapping, implementation, product feedback, renewals, and upsells. She first came to LevelJump as a customer, leading sales enablement, learning, and development at Flashstock (acquired by Shutterstock), and she has tremendous empathy for the pains and challenges of LevelJump’s customers. Prior to her shift to sales enablement and customer success, Becca was the first operations hire at a string of startups, implementing HR, onboarding, and learning backends at QuickTipSurvey and Influitive, where she eventually led the North American operations teams.
Guess who’s back.
Back again.
Shaffer’s back.
Your CS friend.
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This is part 1 of a 4 part series on CS onboarding & enablement. Stay tuned for part 2 next month!
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