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Becca Shaffer

Becca is the head of customer success and runs every aspect of the post-sale customer lifecycle at LevelJump, including journey mapping, implementation, product feedback, renewals, and upsells. She first came to LevelJump as a customer, leading sales enablement, learning, and development at Flashstock (acquired by Shutterstock), and she has tremendous empathy for the pains and challenges of LevelJump’s customers. Prior to her shift to sales enablement and customer success, Becca was the first operations hire at a string of startups, implementing HR, onboarding, and learning backends at QuickTipSurvey and Influitive, where she eventually led the North American operations teams.
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Recent Posts

How We Onboarded Our First Remote CSM Using LevelJump - Part 2

October 16, 2020 / by Becca Shaffer posted in Sales Onboarding

Guess who’s back.

Back again.

Shaffer’s back.

Your CS friend.

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How We Onboarded Our First Remote CSM Using LevelJump

August 5, 2020 / by Becca Shaffer posted in Sales Onboarding, Outcome-Based Enablement

This is part 1 of a 4 part series on CS onboarding & enablement. Stay tuned for part 2 next month!

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